If the product is faulty you may return any product you have purchased to us in its original condition within 7 days of the date it was delivered to you and receive a refund
The return is only possible if the product and the original package are not damage, if tags or labers are not missing or removed and if the product has not been worn. If we consider any returned product to have been used/worn/washed or tags or labels are missing or removed, we may reject the return and not give a refund.
The return is only possible if the product and the original package are not damage or if the product does not work as it supposed to. If we consider any returned product to have been used/worn/washed or tags or labels are missing or removed, we may reject the return and not to give a refund.
When several products are bought together on a global price the return only applies if all the products are returned and if the products and the original package are not damage. If we consider any returned products to have been used/worn/washed or tags or labels are missing or removed, we may reject the return and not to give a refund.
The products sold in a form of a promotional offer (sales, limited editions…etc) cannot be returned.
The Client has to follow the process below to validate its return:
- The Client must first address the return demand to the EHL Boutique to the following address: firstname.lastname@example.org in order to obtain a return form with a RMA number (Return Merchandise Authorization). Without the RMA the return can not be accepted. Please notice that if the defective product is not returned within 5 business days of issuance of RMA number your return will not be accepted
- The Client can return the product joining the return form to the following address:
Ecole Hôtelière de Lausanne
Rute de Cojonnex 18
1000 Lausanne 25
All risks and delivery return costs are supported by the Client.
Once the product is received and inspected, an e-mail of confirmation will be sent to the Client in order to confirm the product’s reception. A validation or refusal of the return will also be joined to the e-mail.
Once the return is validated, the EHL Boutique obligations are limited to :
- The product being reimbursed in the form of a gift card
Unfortunately we are currently unable to process exchanges.